Update problem-upgrading-the-firmware.md

.github/ISSUE_TEMPLATE/problem-upgrading-the-firmware.md

@@ -8,10 +8,13 @@ assignees: ''
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 **What is happening?**
-Describe here why you are unable to upgrade the firmware. Before describing your problems, please read: https://github.com/eried/portapack-havoc/wiki/Update-firmware.
+Describe here why you are unable to upgrade the firmware. Before describing your problems, **do the following**: 
+* Read: https://github.com/eried/portapack-havoc/wiki/Update-firmware
+* Watch carefully: https://www.youtube.com/watch?v=_zx4ZvurgOs
+* (if you are not in Windows) also check: https://www.youtube.com/watch?v=kjFB58Y1TAo
 
 **Were you able to update the firmware before?**
-Things might be confusing the first time, please check the video available on the link above if this is your first time.
+Things might be confusing the first time, please check the video available on the link above.
 
 **Can you try the upgrade with a different PC/Portapack/HackRF?**
 If is possible, swap hardware and try again. Also, try different USB cables, even if the one you are using works fine for other purposes.